Effective Date: 12 April, 2026
At BengalVision, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
- The request is made within 7 days of delivery
- The item is unused, unopened, and in original packaging
- The product is in the same condition as received
- A valid proof of purchase (order ID/receipt) is provided
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our error)
- Bulk, wholesale, or custom orders
- Clearance or discounted items
- Products not in original condition or packaging
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Notify us within 24 hours of delivery
- Provide clear photos or videos as proof
- We will review and offer a replacement or full refund if approved
4. Return Process
To initiate a return:
- Contact us at contact@bengalvision.com
- Provide your order details and reason for return
- Wait for approval and return instructions
- Ship the item back as instructed
⚠️ Returns sent without approval may not be accepted.
5. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, refunds will be processed within 5–10 business days
- Refunds are issued to the original payment method only
6. Shipping Costs
- Original shipping charges are non-refundable
- Customers are responsible for return shipping unless the issue is due to our error
- We recommend using a trackable shipping method
7. Order Cancellation
- Orders can be canceled before they are shipped
- Once shipped, cancellations are no longer possible
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or card statement
- Contact your payment provider
- If the issue persists, contact us
9. Contact Us
For return or refund requests:
BengalVision
📧 Email: contact@bengalvision.com
📞 Phone: +1 (347) 993-5693